Return Policy

At Roco Interiors, we take pride in the quality and craftsmanship of our furniture. We understand, however, that sometimes a product may not be what you expected. To ensure your utmost satisfaction, we provide detailed product descriptions and images. Please note that we do not offer returns or exchanges once a purchase has been made.

Damages and Issues

Please inspect your product as soon as it arrives. If there is an issue such as a defect, damage during shipping, or if you receive the wrong item, please contact us immediately. We are committed to addressing and resolving these issues promptly.

Contact us within 48 hours of delivery to report any damage or issues.

How to Report: Provide photos of the issue, a detailed description, and the order number.

Non-returnable Items

All sales are final on the following items:

• Customized or personalized items
• Sale items
• Items marked as final sale
• Products that have been assembled or used

Customized Orders

Customized or made-to-order furniture pieces are created to meet your specific needs and are non-returnable and non-refundable. Please review your order carefully before submitting it, as these purchases are final once production has commenced.

Cancellation Policy

Orders can be cancelled within 24 hours of placement without any charge. After this period, cancellations are not accepted as the order may already be in production or shipping process.

Exceptions

The only exceptions to the no-return policy are:

• In cases where the product delivered is incorrect (not what was ordered).
• In cases where the product comes with manufacturing defects.

We will replace or repair the defective or incorrect item at no additional cost to the customer.

Refunds (if applicable)

While we do not offer refunds generally due to our no-return policy, exceptions are made under the following circumstances:

• A product with a manufacturing defect where replacement or repair is not possible.
• An incorrect product that cannot be replaced.

Refunds will be processed back to the original method of payment within 10-15 business days after the item has been received and inspected by our team.

Exchanges

Given our no-return policy, we do not offer exchanges. Please ensure the product matches your requirements before making a purchase.

Shipping Returns

In cases where return shipping is applicable:

• Customers are responsible for shipping costs unless the return is due to our error (incorrect or defective item).
• Returned items must be shipped back in the original packaging.

Shipping and Handling Charges

All shipping and handling charges are non-refundable. In the event of a return due to our error, we will cover the return shipping costs.

Contact Information

For any questions or concerns regarding our return policy, or to report a problem with your order, please contact us at:

• Email: mux@rocointeriors.com
• Phone: +923176965610, +923364403317
• Hours of Operation: Mon-Sat (9 am – 8 pm)